general terms and conditions

Article 2. Applicability

2.1. These general terms apply to all offers, quotations, agreements, services, and other actions of Bent-e, unless otherwise agreed in writing.

2.2. By signing an agreement or order confirmation, or by giving consent by email, the client declares that they have read these terms and accept them.

2.3. If there are differences between provisions in these general terms and provisions in a signed agreement, the agreement prevails.

2.4. These terms also apply to actions of third parties and/or suppliers engaged by Bent-e in delivering the service.

2.5. The applicability of the client’s own general terms is expressly rejected by the use of these terms.

Article 3. Quotes and offers

3.1. Quotes from Bent-e are valid for the period stated in the quote. If no period is stated, the quote is valid for 30 days from the date issued. If the client doesn’t accept an offer or quote within that period, it expires.

3.2. The quote states which services are offered and the amounts the client owes upon acceptance. Prices apply for the period stated, unless expressly agreed otherwise in writing. The quote also states the agreed price for the chosen service or product, or Bent-e’s standard hourly rate with an estimated number of hours.

3.3. Prices in a quote don’t automatically apply to follow-up assignments.

3.4. Deadline agreements are recorded in the quote. If Bent-e’s delivery depends on feedback or input from the client, Bent-e is never liable for delay during execution. Bent-e is then entitled to unilaterally shift the deadline.

3.5. If the information provided by the client at the time of request or agreement turns out to be incorrect, Bent-e has the right to adjust the relevant prices and other terms.

3.6. Bent-e reserves the right to invoice an upfront payment of 50% before starting the assignment.

3.7. All prices communicated by Bent-e are in euros, excluding VAT and any other applicable charges and/or third-party costs, unless explicitly stated otherwise.

3.8. The client is obliged to pay travel costs incurred by Bent-e in performing services. The reimbursement is €0.23 per kilometer beyond a 20km one-way trip. Travel time is also charged.

3.9. Bent-e reserves the right to change prices in the interim. If prices of offered products increase after the agreement is established, the client is entitled to cancel the agreement on the date the increase takes effect. Price increases due to legal regulations are excluded.

3.10. Bent-e is not liable for errors in the quote when the client could reasonably understand that the quote, or part of it, contained an obvious mistake, slip of the pen, or typo.

3.11. If circumstances change on which Bent-e based the assignment or agreement, Bent-e is entitled to adjust the execution or prices accordingly.

Article 4. Agreement and additional work

4.1. An agreement is formed from the moment the client communicates acceptance of a quote or offer to Bent-e (including by email).

4.2. After an agreement is formed, it can only be changed with mutual consent.

4.3. After an agreement is formed, Bent-e will proceed to execute the services within a reasonable time.

4.4. Bent-e has the right to have certain services performed by third parties without notifying the client. If additional costs arise from third-party execution, these will be passed on to the client after consultation.

4.5. Changes to the original agreement between client and Bent-e are only valid once both parties have accepted them in a supplementary or amended written agreement.

4.6. If the client wishes to dissolve or cancel the agreement, this is only possible by paying compensation for work performed so far, or — in case of cancellation before start — 30% of the agreed fee in the order confirmation.

4.7. If, due to circumstances unknown at the time of the quote, Bent-e must perform more work than agreed, Bent-e is entitled to charge the resulting additional costs. If the client objects, the client can cancel the unfinished part of the assignment, paying for work performed to date.

4.8. Changes to the original assignment by the client may affect the agreed timeline and execution costs. Additional costs from these changes are for the client’s account. Where possible, Bent-e will provide an estimate of the additional costs in advance.

Article 5. Rights and obligations for Bent-e

5.1. Bent-e guarantees that assignments are carried out to the best of its ability, with due care and professionalism.

5.2. Bent-e makes efforts to secure the data it stores for the client so that this data is not available to unauthorized persons.

5.3. For complaints reported by the client about delivered services and/or products, Bent-e will consult with the client to find a suitable solution for both parties.

5.4. Bent-e is entitled to publish the client’s data (name, company name, and role) on Bent-e’s website and/or other promotional outputs for promotional purposes, such as reviews.

5.5. Bent-e is entitled to suspend participation if the client fails to meet payment obligations.

5.6. Bent-e works with clients online. If the client wishes services to take place on location, an appointment can be scheduled in consultation. Any costs for reserving or using an external location are for the client’s account.

Article 6. Rights and obligations for the client; right of withdrawal

6.1. The client must in principle comply with the provisions of these terms, unless otherwise agreed.

6.2. The client must provide Bent-e with all correct information that the client can reasonably foresee is necessary for proper execution. The client is required to inform Bent-e without delay (or have a third party inform) of changes in personal, company, or other relevant information requested by Bent-e.

6.3. If the information needed for execution is not provided to Bent-e on time, Bent-e has the right to suspend execution and/or charge the client for additional costs resulting from the delay.

6.4. The client will inform Bent-e without delay in writing of any changes in name, address, email, and (if requested) bank account.

6.5. Complaints about delivered services and/or products must be reported to Bent-e within 14 days of delivery, and in any case within 30 days of full completion of the assignment or program. The client indemnifies Bent-e from all legal claims arising from delivered services and/or products one year after delivery.

6.6. The client must make backup copies of all materials and data covered by Article 6.2 that Bent-e needs for execution. In case of loss of these materials or data, Bent-e is not liable for resulting damage.

6.7. When Bent-e provides login credentials to the client, the client is responsible for those credentials. Bent-e is not liable for misuse or loss of credentials and may assume that the person logging in with the credentials provided is the client.

6.8. The client is obliged to keep all confidential information they obtain in the context of the agreement — during the collaboration or from other sources — confidential. Information is considered confidential when communicated as such by the other party, or when it should reasonably be understood as such.

6.9. Purchased digital products cannot be exchanged or returned. By ordering and paying for digital products, the client gains access to their purchase. The client expressly agrees that they waive the right to a cooling-off period and the right to withdraw from the agreement.

6.10. Bent-e may exclude products and services from the right of withdrawal. This is indicated to the client in the offer and again in good time before the agreement is concluded.

Article 7. Delivery and delivery time

7.1. Bent-e’s delivery times vary per assignment and are determined in consultation with the client. The delivery time begins after the agreement is established and after Bent-e receives all necessary data and/or materials from the client.

7.2. A delivery time set by Bent-e can never be regarded as a strict deadline. Mere exceedance of a delivery time does not put Bent-e in default by law.

7.3. If the delivery time is exceeded by more than 30 days, the client is only entitled to dissolve the agreement if Bent-e — after proper written notice of default specifying a reasonable period for remedying — is attributably in breach of essential obligations.

7.4. The client must do what is necessary to enable timely delivery, including providing complete, correct, and clear data as set out in Article 6.2.

7.5. Bent-e’s delivery obligation, barring proof to the contrary, is fulfilled once the items delivered have been offered to the client once.

Article 8. Payment

8.1. The client’s payment obligation begins on the day the agreement is established.

8.2. All invoices sent by Bent-e must be paid by the client within 14 days, unless agreed otherwise in writing. Bent-e offers the option to pay invoices in pre-agreed installments.

8.3. If the client does not pay on time, the client is in default by law without further notice being required.

8.4. In case of late payment, Bent-e may decide to put work “on hold” until payment is received. If late payment occurs regularly, Bent-e may decide to unilaterally terminate the assignment.

8.5. In case of late payment, the client owes — in addition to the amount due plus statutory (commercial) interest — full compensation for both extrajudicial and judicial collection costs, amounting to at least 15% of the invoice amount with a minimum of €150 excluding VAT, as well as costs for lawyers, bailiffs, collection agencies, and any court proceedings.

8.6. Bent-e’s claim becomes immediately due in case of the client’s bankruptcy, suspension of payment, general seizure of assets, death, liquidation, or dissolution.

8.7. In the above cases, Bent-e has the right to terminate or suspend execution without notice of default or judicial intervention, without any right to compensation for the client.

8.8. The client agrees that Bent-e invoices electronically. If the client wishes to receive an invoice by post, Bent-e reserves the right to charge €2.50 extra per invoice.

8.9. Objections to invoices sent by Bent-e must be communicated in writing within 7 days of the invoice date. After receiving the objection, Bent-e will investigate the correctness of the invoice amount. Objections do not suspend the client’s payment obligation.

8.10. All products and services delivered by Bent-e remain Bent-e’s property until all amounts owed by the client have been paid.

Article 9. Retention of title and intellectual property

9.1. All intellectual property rights to all documentation, advice, quotes, strategies, and preparatory material developed or made available in the context of the services rest exclusively with Bent-e, unless otherwise agreed in writing.

9.2. Services and/or products delivered by Bent-e may never — in whole or in part — be duplicated or resold, unless otherwise agreed in writing.

9.3. The content of Bent-e’s websites — including but not limited to texts, images, design, brand marks, and domain names — is the property of Bent-e and is protected by copyright and intellectual or industrial property rights under applicable law. Users are not permitted to reproduce the website or make any part of it available without Bent-e’s permission.

9.4. All copyrights and intellectual property rights to creative works developed by Bent-e are and remain Bent-e’s exclusive property, unless rights are bought out or otherwise agreed.

9.5. Bent-e is not responsible for any information or content the client places on Bent-e’s servers. If the client’s content infringes third-party rights or violates laws and regulations, the client will indemnify Bent-e from any third-party claims for damages.

9.6. Any action contrary to Articles 9.2 and 9.3 is considered an infringement of copyright.

9.7. In case of infringement, Bent-e is entitled to compensation of at least twice the license fee Bent-e normally charges for such use, without losing the right to any further damages.

Article 10. Liability

10.1. Every agreement between Bent-e and the client is to be characterized as a best-efforts obligation. Bent-e can therefore never be held liable for results not achieved.

10.2. The client always remains responsible for executing or applying actions, knowledge, or advice gained during a project or online program.

10.3. If Bent-e is held liable despite Article 10.1, all liability is limited to compensation of direct damage up to a maximum of one times the price agreed for that agreement (excluding VAT). This amount is no higher than €2,000 and is in any case limited to the amount paid out by the insurer in the relevant case. In case of a continuing agreement, liability is limited to direct damage up to the amount of the last invoice paid by the client.

10.4. In addition to Article 10.3, Bent-e is only liable for direct damage. Direct damage means exclusively:

• Reasonable costs for determining the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these terms;
• Any reasonable costs incurred to make Bent-e’s defective performance conform to the agreement, insofar as these can be attributed to Bent-e;
• Reasonable costs incurred to prevent or limit damage, insofar as the client demonstrates that these costs led to a limitation of direct damage as defined here.

10.5. Bent-e excludes all liability for indirect damage suffered through the use of services and/or products delivered by Bent-e, except in situations where the damage is due to intent on Bent-e’s part.

10.6. In any case Bent-e is never liable for: consequential damage, damage from missed savings, damage from business interruption, lost profits, or damage from loss of data when executing the agreement.

10.7. The client indemnifies Bent-e against all third-party claims for damages arising in any way from unlawful or careless use of the products and services delivered to the client by Bent-e.

Article 11. Interruption of services and force majeure

11.1. Bent-e is not bound to its obligations under the agreement if performance has become impossible due to force majeure. If force majeure continues for 60 days, both parties are entitled to dissolve the agreement. Anything already performed under the agreement will then be settled proportionally.

11.2. Bent-e depends on the cooperation, services, and deliveries of third parties — over which Bent-e can exert little or no influence. Bent-e can therefore not be held liable for any damage arising from a situation in which the failure is attributable to a third party with which Bent-e has an agreement.

11.3. In addition to Article 11.1, force majeure includes everything that is recognized as such under law and case law.

11.4. In these general terms, force majeure means any circumstance outside Bent-e’s control — even if foreseeable at the time of the agreement — that permanently or temporarily prevents performance, including but not limited to: strikes, excessive sickness absence of Bent-e’s personnel, transport difficulties, fire, government measures, pandemic, business disruptions at Bent-e, default by Bent-e’s suppliers preventing Bent-e from fulfilling obligations toward the client, and other serious disruptions in Bent-e’s or its suppliers’ business operations.

11.5. In case of force majeure, Bent-e is entitled to have a substitute perform the agreement.

Article 12. Duration and termination

12.1. The agreement is entered into for a fixed period, unless the quote states otherwise or the parties have expressly agreed in writing.

12.2. The right of interim cancellation of the agreement by the client is excluded, without prejudice to other provisions in these terms.

12.3. Both parties — client and Bent-e — are only entitled to dissolve the agreement if the other party, after proper and detailed written notice of default specifying a reasonable period for remedying the failure, is attributably in default of essential obligations.

12.4. As an exception to Article 8.3, Bent-e may terminate the agreement in whole or in part without notice of default or judicial intervention, by written notification with immediate effect, when urgent reasons arise, including in any case when:

• (Provisional) suspension of payment is granted to the client;
• Bankruptcy is requested or pronounced against the client;
• There is suspicion that the client cannot meet payment obligations upon renewal;
• The client acts contrary to public order or morality, or to any obligation arising from the agreement with Bent-e;
• The client infringes third-party rights;
• The client acts contrary to reasonable guidelines or instructions from Bent-e;
• The client does not respond to correspondence by email, phone, and/or written (whether registered or not);
• In case of recurring payment problems.

Bent-e will never be obliged to pay any damages due to a termination as set out in this article.

12.5. If at the time of dissolution under Articles 12.3 and 12.4 the client has already received deliverables, these deliverables and the related payment obligation are not subject to reversal. Amounts invoiced by Bent-e before dissolution for work already performed remain due and become immediately payable at the moment of dissolution.

12.6. Bent-e reserves the right to change its general terms, also for existing agreements. If Bent-e changes the terms, Bent-e will notify the client. The client is then free to dissolve the agreement from the moment the new terms take effect, or up to 7 days after they take effect.

Article 13. Conformity

13.1. In executing the agreement, Bent-e will strive as much as possible for the intended result agreed in the quote. If, in the client’s opinion, the delivered results do not match the intended result agreed in the quote, the client and Bent-e will consult to make the delivered work meet the intended results.

13.2. In addition to Article 13.1, the costs of additional work as referenced will be invoiced to the client at Bent-e’s normal rate, unless the client can plausibly demonstrate that deviations in the result are due to defective execution by Bent-e.

13.3. If it is established that the defectiveness of services and/or products delivered by Bent-e is for Bent-e’s account, the client has no right to compensation or dissolution of the agreement, except as provided in these terms.

Article 14. Other provisions and applicable law

14.1. If any provision of these general terms is void or annulled, the remaining provisions will remain fully in force, and Bent-e and the client will consult to agree on new provisions to replace the void or annulled ones, as much as possible respecting the purpose and intent of the original provisions.

14.2. If the client’s assignment includes provisions deviating from or not appearing in these terms, these are only binding on Bent-e if and to the extent expressly accepted in writing by Bent-e.

14.3. If Bent-e deviates from these terms in the client’s favor on its own initiative, the client cannot derive any rights from this.

14.4. Any purchase or other terms of the client do not apply.

14.5. Rights and obligations arising from an agreement can only be transferred by the client to a third party with Bent-e’s written consent.

14.6. All legal relationships in which Bent-e is a party are exclusively governed by Dutch law.

14.7. The client and Bent-e will first try to settle any disputes by mutual consultation amicably before turning to the courts.

14.8. Unless mandatory rules provide otherwise, the competent court in the District of Noord-Holland has first instance jurisdiction over disputes between Bent-e and the client.

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Version: May 2026